Refund Policy

Returns & Exchange Policy

If you need to return or exchange your order, please fill out the Return or Exchange Form located at the bottom of this page, or contact our customer service team for assistance.

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Return Policy

You may request a return within 14 days of receiving your order, provided that the item is unused, unworn, in its original condition, and includes all original packaging, tags, labels, and receipt where applicable.

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Return Processing Time

Returns are processed within 5 to 7 working days from the pickup date, including the quality check process.

This applies to Cairo, Giza, and other governorates.

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Pickup

Your item will be collected within 48 hours of submitting your return or exchange request, depending on courier availability and your location.

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Product Condition

Returned items must be in their original condition.

If the product is returned in any condition other than its original state, including signs of use, damage, missing tags, missing packaging, or incomplete accessories, the return request may be rejected and the item will be sent back to you.

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Delivery & Return Fees

Delivery and return shipping fees are the responsibility of the customer and are non-refundable.

In case of a return, delivery and return shipping fees will be deducted from the refund amount unless the item is confirmed to be defective or incorrectly delivered.

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Refund Options

Refund options may vary depending on the original payment method used.

1. Cash on Delivery (COD)

If your order was paid in cash upon delivery, the refund amount may be issued as 361° Egypt store credit.

You can use this balance for future purchases from 361° Egypt.

2. Installment & Payment Gateway Methods

If your order was paid using an installment or payment gateway method, such as Valu, Souhoola, Premium, Contact, Halan, Seven, Aman, Tru, or any similar available payment option, the refund will be:

Processed within 48 business hours, and reflected in your account within 3 to 5 business days, depending on the payment provider’s policies.

3. Bank Card or Bank Account Payments

If your order was paid by bank card or direct bank transfer, the refund will be:

Processed within 48 business hours, and reflected in your account within 3 to 14 working days, depending on your bank’s policies and processing time.

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Exchange Policy

Exchange is available for the same model only, in a different size, subject to stock availability.

To request an exchange, please fill out the Exchange Form located at the bottom of this page and specify your desired size, or contact us through our customer support channels for assistance.

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Exchange Processing Time

Cairo & Giza

Exchange requests are usually processed within 5 to 7 working days from the pickup date.

Other Governorates

Exchange requests are usually processed within 7 to 10 working days from the pickup date.

The exchange process begins once the original item is collected and passes the quality inspection.

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Important Notes

Defective or faulty products are eligible for a full refund or replacement after review and confirmation by our team.

Inspection upon delivery is not permitted due to shipping company guidelines.

The following items are non-returnable and non-exchangeable unless defective:

• Socks

• Boxers or underwear

• Sports bras

• Swimwear

• Headwear

• Water bottles

• Any personal-use items or hygiene-sensitive products

Items purchased during special promotions, clearance, or limited drops may be subject to specific return or exchange conditions, which will be communicated at the time of purchase where applicable.

 

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Thank you for choosing 361° Egypt.